Frequently Asked Questions
Are your Wedding packages flexible?
Yes, each couple is unique so we are fully flexible and can tailor packages to suit your needs. After All – it’s your day, not ours.
What are the seating capacities for each room?
Our Stella Room can seat 270 Guests and a Bridal table of up to 14.
Our Phoenix Room can seat 120 with a Bridal table of up to 14 or 170 without a Bridal Table.
Is it possible to view the rooms prior to my Wedding fully set up?
We invite you to our Open Nights on the Second Wednesday of every other month (Jan, March, May…) its the perfect opportunity to meet all of the suppliers who will be involved in creating your event, as well as to walk into the venue as if you were walking into your own event with a complete room set up. Our Open Nights are an informal event and you are welcome to bring along your family & friends if you choose.
Do you have disabled access to and around the property?
Yes, our venue is completely wheelchair accessible.
Can I bring my own alcohol into the venue?
As we are a fully licensed venue, we allow for some types of liquors to be brought in. However, only The Madison’s RSA qualified staff are permitted to serve alcohol from the designated bars.
How are Children and Infants Charged?
Any Infant (0- 5 years) are free – we provide a small entree for them
Any Child (5 years to 12 Years) is charged as $33.00 Per head-
An Entree, Main and Dessert is provided.
I have a lot of guests with strict dietary requirements are you able to cater for them?
Of Course, We have the ability to cater for any requirements, just let us know when the menu selections are confirmed 14 days prior to your event.
Do you provide food tastings to assist with menu selections?
Yes, you will be invited to attend a menu tasting night in the lead up to your event to sample your selected dishes, these are limited to the Bride & Groom only.
How do I secure my date and preferred room?
A $2,000 AUD deposit is required to secure the date and room preference, this will be credited to your final invoice.
Once I’ve booked and paid my deposit, whats the next process?
Once the date and room has been locked in and a booking agreement signed , will be provided outlining your package in detail, We will arrange meetings with you in the lead up to your event at the 6, 3 & 1 months prior to your wedding day and at the 2 weeks prior and 2 days prior mark.
These meetings are to provide any assistance, ideas and to discuss your events with the Events Manager at The Madison.
We are always available to lend a helping hand or to provide any assistance with your special day.
The Fine Print
Included services or products from external suppliers as listed in the package descriptions (Wedding Cake, DJ, Decorations etc.) are provided in the form of a Credit Voucher; these vouchers are non-refundable and non-transferable once issued.
Upon confirming your included services with our suppliers, the credit voucher is surrendered, and the credit is applied to your account with that supplier.
Credit Vouchers are only issued for the following suppliers to the values listed below.
- Star Dj Hire – Toal Value $450
- Blissful Events – Dahlia – from $300. Tulip – $250 Total Superior- $200 Total
- Brown Sugar Cakes – $260 Total
- Silver Cloud Wedding Cars – $150 Total
- Brides in Bloom – $199 Total
Where the minimum number of adult guests are not met, a room hire fee of $1,200 is applicable. The total minimum number required on Sundays is 10 Adults less than noted on individual packages excluding the ‘Orchid’ Package.
As per our T&C’s stated in our booking agreement. Final payment and confirmed guest numbers are required ten (10) days prior to your event.
We can offer you a payment plan, where regular installments are made every two months. We accept Cash, Credit Card, EFTPOS and Bank Deposit.