Frequently Asked Questions

Are your packages flexible?
Yes, each event is unique so we are fully flexible and can tailor packages to suit your needs. After All – it’s your day, not ours.

What are the seating capacities for each room?
Our Stella Room can seat 270 Guests
Our Phoenix Room can seat 150 Guests

Is it possible to view the rooms prior to my event fully set up?
We invite you to our Open Nights on the Second Wednesday of every other month (Jan, March, May…and so on). It’s the perfect opportunity to meet all of the suppliers who will be involved in creating your event, See both of the rooms as they would during an event, experience the venue after sundown and really get a feel for the venue.

Do you have disabled access to and around the property?
Yes, the rooms have disabled access to its main doors, and there are no steps in either room. Both Stella & Phoenix rooms have disabled washrooms. Our staff are also available to assist any guest who may require assistance.

Can I bring my own alcohol into the venue?
As we are a fully licensed venue, we are not permitted to allow consumption of any external liquor due to the laws imposed under the liquor act.

What about Decorations or Themes?
Easy, we have a great team of suppliers for every possible addition you can think of, just ask us! We can take care of everything. You can bring in your own decorations or additions to the standard inclusions provided by The Madison. We can arrange early access to the room to allow you sufficient time to set up.

Can you recommend any Photographers, DJ’s, Photo Booths, Event Stylists or Cake Markers?
Absolutely, we have a wide range of suppliers who we highly recommend, head to and click on our “Links” Page for our list of suppliers.

How are Children and Infants Charged?
Any Infant (0- 5 years) are free – we provide a small entree for them
Any Child (5 years to 12 Years) are charged as $33.00 Per head- a Entree, Main and Dessert is provided.

I have a lot of guests with strict dietary requirements are you able to cater for them?
Of Course, We have the ability to cater for any requirements, just let us know when the menu selections are confirmed 14 days prior to your event. We don’t use any thickening agents, flours or cornstarch in our foods so most dietary requirements are already covered.

How do I secure my date and preferred room?
A $1,000 AUD deposit is required to secure the date and room preference, this will be credited to your final invoice.

I’ve never thrown an event before, what do I need to do?
First step is to find the perfect venue. – You have already so thats crossed off!
Book a date with us and pick your preferred room..
Talk to us and we can suggest a suitable package that meets your needs and budget and let us do the rest!
although we throw parties every weekend, we know how to make every event as memorable as the last. Were party professionals!

Once I’ve booked and paid my deposit, whats the next process?
Our Event Managers will arrange a meeting with you to discuss your event in detail, from room set up, menus, time schedules, decorating ideas etc shortly after securing your date. Two Weeks prior we will also arrange a second meeting to go over final numbers, any specific requirements of the event and ensure all of our ‘t’s are crossed and i’s are dotted.
We are always contactable via phone or SMS.

The Fine Print

Included Services*
Included services or products from external suppliers as listed in the package descriptions (Wedding Cake, DJ, Decorations etc.) are provided in the form of a Credit Voucher; these vouchers are non-refundable and non-transferable once issued.
Upon confirming your included services with our suppliers, the credit voucher is surrendered, and the credit is applied to your account with that supplier.
Credit Vouchers are only issued for the following suppliers to the values listed below.

  • Star Dj Hire
  • Blissful Events
  • Brown Sugar Cakes – $180 Total

Minimum Numbers
Where the minimum number of adult guests are not meet, a room hire fee applies of $1,200. The total minimum number required on Sundays is 10 Adults less than noted on individual packages.

Payment Options.
As per our T&C’s stated in our booking agreement. Final payment and confirmed guest numbers are required ten (10) days prior to your event.
We can offer you a payment plan, where regular instalments are made every two months. We accept Cash, Credit Card, EFTPOS and Bank Deposit.

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